Terms and Conditions

Welcome to this website. This website is operated by W. D. Carolis (Pvt) Ltd,  owner of the brand BEAUTIEQ with registered office at 14A Sir Marcus Fernando Mawatha Colombo 00700. This website, including all information, tools, and services available are offered to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

W.D. Carolis (Pvt) Ltd maintains the site as a service to its visitors which includes all information, tools, and services available and offered subject to the following terms and conditions and policies concerning the use of the site (“terms of use”).

When you use the site, you accept the terms of use; if you do not agree, you may not use the site. W. D. Carolis (Pvt) Ltd reserves the right to modify contents on the site and these terms of use periodically change without prior notice.

AGE OF RESTRICTION
Upon agreeing to the terms and conditions, you represent the age of the majority in your country, state, or province of residence. By clicking on the terms and conditions shall mean you have given your consent and permission of your minor dependents to use this site.

PRODUCT
For purposes under these terms and conditions,” products” will mean the entire skin care (cosmetic) products marketed, sold, or otherwise distributed via this website and its representatives during the term according to the specifications outlined in the clause.

Nature– means any articles intended to be applied, poured, sprinkled, or sprayed on, introduced into, or otherwise applied to the human body or any part thereof for cleansing, beautifying, promoting attractiveness, or altering the appearance, externally on the face (epidermis) intending to clean, change appearance, to protect and keep the area of application in good condition.

They cannot be considered drugs/medication and as such are not determined to diagnose, cure, treat, medicate, or prevent diseases or health conditions.

The skincare products, substances, and articles sold and distributed through this website shall not include any product for which a prescription is required for distribution or dispensation by laws in Sri Lanka.

Products are imported according to the laws, policies, rules, and regulations in Sri Lanka. Every product which is imported has been evaluated and approved for sale by the National Medicines Regulatory Authority, and a certificate of registration and ‘license to import’ issued for each product as per the sections in the customs ordinance.

LIABILITY
The company has no liability (And there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand against any of them giving rise to any liability.) arising out of any injury, complications, allergic reactions, safety, reliability, the durability of products offered for sale on this site or use of any product sold or delivered by our company.

PROHIBITIONS
When accessing and using this website, the customer must not misuse, commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, or in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. The said action will be taken into account very strictly and which amounts to a serious criminal offense. The company will take stern action and inform the relevant authorities and disclose your information.

PAYMENT
If a customer selects payment via credit/debit card, the payment process is done via MarxPay payment gateway. If a customer selects payment via bank transfer, they shall receive a confirmation email with the account details of W. D. Carolis Pvt Ltd. The customer shall insert their order number in the transaction narration. Once the funds are realised in the bank account of W. D. Carolis Pvt Ltd, the order shall be processed and delivery arranged via courier service. The customer shall receive an email with the expected delivery date.  Delivery will be outsourced to a courier company and the name of the place, address, name of the customer and contact number shall be shared with the courier company.

CANCELLATION
Online orders shall be cancelled upon non-payment for the transaction (in the event of payment by bank transfer) and when the transaction is not completed within 24 hours. If the customer has made a mistake in items ordered they shall directly inform us to cancel the order before dispatch by contacting our hotline at 0777681985. Orders made by credit/debit card requiring cancellation must be informed to us via our hotline within 30 minutes and we will be able to refund the customer once the funds realise in our bank account.

INFORMATION
Any information, recommendations, or guidelines set forth in the terms and conditions in relation to the products cannot be replaced and substituted for the advice given by a medical practitioner and is not equivalent to the treatments or therapy given by experts.

The customers are expected to use the product after reading the instructions, description, and ingredients on the packing. The lists of ingredients used in the composition of the products sold on this site are regularly updated and tend to change.

AGENT AUTHORITY
Bernard Cassière products are manufactured by the French company Société Française de Cosmétiques (SFC) with registered office located in brive (19100), 8 rue régnard, les récollets.

We are authorised by  SFC, lawfully permitted and exclusively granted rights to market, sell and distribute  Bernard Cassière cosmetic skincare products within the territory of Sri Lanka through any channels we select such as salons, spas, direct sales, and this e-commerce website.

EXCHANGE & REFUND
As part of our commitment to customer satisfaction, subject to the requirement, returns will only be accepted when products are damaged during transit or delivered item/items do not correspond with orders placed. Immediate inquiry shall be made by contacting us on our hotline at 0777-681-985 and we will take action accordingly and arrange a replacement. In the event of replacement, if items are not available or we cannot offer a substitute that is satisfactory to the customer, we will make the necessary arrangements to refund the full purchase price in due course.

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